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© Karolina Sejnowska 2024
Product Metrics
Number of terminals deactivated per month via Portal
Time spent deactivating terminals via portal vs calling support
About the product
Merchant Portal a platform designed for businesses that accept payments, providing them with tools and features to manage their transactions, view reports, and perform other related activities.
Introduction
Based on merchant feedback, there is currently no straightforward way for Merchants to deactivate unused terminals through their portal. Terminals that are no longer needed often remain active, incurring unnecessary monthly fees. Giving merchants a self-service deactivation option will save them money while improving the customer experience.
Company
Platform
My role
Industry
Tools used
Year
Fiserv
SaaS
UI / UX Designer
FinTech
Figma
2023
Business objectives
Reduce the cost of terminal deactivation by reducing the number of calls to the call center.
Create a simple and convenient path for Merchants (Business Owners) to deactivate terminals, so that they can do it on their own at any time without additional contact with the call center.
